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megpie71

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Friday, February 26th, 2010 09:00 am (UTC)
I can understand why therapists want to get to the root of the problem, find the stuff which caused it - I spent years working technical support, and one of the things which I learned was that if you didn't fix the root cause of a problem, you got the user calling back in a week or two to say "it's happening again" and they usually weren't happy about it. But for a lot of people, the root causes aren't really something you can do anything about. So it's much more practical to equip people with tools to deal with the problems they're having now and worry about digging out the root causes a lot later down the track.

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